Mexiko ∙ Yucatan und Cancun ∙ Cancun

Majestic Elegance Costa Mujeres *****
Tour operator category

CUN271
Map

Location

The hotel is located north of Cancun, 35 km from Cancun International Airport, just 20 minutes from the city center and only a few minutes from the Punta Sam ferry terminal. Costa Mujeres is known for its turquoise, calm waters and white sandy beaches.
Luxury beach resort with white buildings and turquoise water under cloudy sky
Luxury hotel complex with pools, palm trees, and a view of the sea.

Facilities

Modern restaurant with bamboo lamps, wooden tables, and chairs on light marble floor.
Elegant dining room with vaulted ceilings, white tables, and stylish lighting.
Pool bar with blue bar stools beside a pool overlooking palm trees and blue sky.
The luxury hotel, newly opened in 2019, features 570 rooms. Facilities include 12 bars (including 6 swim-up bars, sports bar, beach bar, sky bar), 7 restaurants (main restaurant, beach restaurant, Japanese, gourmet, Italian, steakhouse, and Mexican), 12 pools (including a pool with a children's area, 7 pools exclusively for Elegance Club guests, 8 of which are heated in winter), 8 outdoor whirlpools integrated into the pools, a theater, and a large adults-only area. Parasols, sun loungers, and beach towels are included at the pool and beach.

Accommodation

Junior Suite with Jacuzzi

The junior suites (58 m²) are located in the Family Section and feature 1 king-size or 2 queen-size beds, an open-plan bathroom with bathtub and separate shower/WC, bathrobes/slippers, hairdryer, iron/ironing board, air conditioning, smart TV, safe, coffee machine, minibar (replenished daily with water, soft drinks, beer, and snacks), and a balcony with an outdoor Jacuzzi. These rooms offer garden or pool views and are located on the 2nd–4th floors (2JZ/1JZ).
(Also bookable under CUNA89 with oceanfront view (2JO)).

Junior Suite Elegance Club

With the same facilities as the junior suite, these rooms are located in the Elegance Club (adults only) and additionally feature a private beach & pool area, personalized check-in, butler service, two exclusive lounges with the option of a la carte breakfast and lunch, 1 bottle of champagne upon arrival, premium coffee machine, and an upgraded minibar (spirits, 1x per stay). Guests have full access to all facilities in the Family Section (JE2).

Modern hotel room with large bed, wooden furniture, and neutral tones.
Modern hotel room with large bed, sea view, and seating area.
Bright hotel room with double bed, sofa, coffee table, and balcony with sea view.
Modern hotel room with large bed, wooden furniture, and neutral tones.

Majestic Junior Suite

With the same facilities as the junior suite, these are larger (67 m²) and feature a terrace with 2 sun loungers and direct access to the pool (MJ2). Also bookable in the Elegance Club (MJE).
Rooms with direct pool access pose an increased safety risk for young children. For this reason, for safety reasons, Schauinsland-Reisen requires a minimum age of 6 years for children booked in these room types.

One Bedroom Suite

With the same facilities and location as the junior suite, these are larger (78 m²) and additionally include a separate living room. (Bookable in the Elegance Club (adults only) under code EQW, or in the family section under code S2.)

Note

In the Caribbean, most rooms are equipped with two queen-size beds (approx. 1.40m x 2m). For occupancy of 2 adults + 1/2 children or 3 adults, no extra beds will be placed in the room. This means the occupancy is 2 people per bed, even if extra beds are listed on the confirmation!

Meals

All Inclusive

All Inclusive

Breakfast, lunch, and dinner buffet-style. Dinner is optionally available unlimited in the a la carte restaurants (reservations required for Gourmet (18+) and Japanese). Various snacks throughout the day. Unlimited national and international (subject to availability) alcoholic and non-alcoholic drinks (24 hours) at the various bars.

Sports included

Air-conditioned modern fitness center, water sports such as snorkeling equipment, introductory diving in the pool, windsurfing, catamaran.

Sports for a fee

Water skiing, sailboats, parasailing, banana boat, diving, and deep-sea fishing, subject to availability. Several golf courses are located near the hotel (18-hole Tom Weiskopf course in the exclusive Puerto Cancun area, 15 minutes away).

Children's program

Children's pool.

Wellness

For a fee: various treatments in the hotel's own "cenote-style" spa area featuring different water rituals, a massage area, and a salon.

Entertainment

Daytime and evening entertainment program with various shows in the theater, performances, live music, and piano music in the lobby bar.

Hotel services

Complimentary Wi-Fi throughout the hotel.
Room service (24h in the Elegance Club & 06:00–24:00 in the Family section).
Laundry service for a fee.

Hotelhinweis

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Effective immediately, hotels in Mexico will gradually be introducing an "Eco-Tax."
As a result, every guest in a hotel room in Mexico is required to pay a state-mandated environmental levy in cash directly at the hotel.
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Zusatzhinweis

Wearing a wristband is mandatory to take advantage of the all-inclusive benefits. A fee will be charged for lost wristbands. In Mexico, sinks or even bathtubs/whirlpools may be integrated into the general living area of the hotel room without spatial separation.
As of April 1, 2021, a tourism tax was implemented, currently amounting to a one-time fee of 224 Mexican pesos (approx. 11 US dollars) per person, regardless of the planned duration of stay in the country.
The tax can be paid electronically before departure via the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can be paid in cash upon arrival at the airport. It is recommended to have the exact amount in Mexican pesos or US dollars. In Mexico, sinks or even bathtubs/whirlpools may be integrated into the general living area of the hotel room without spatial separation.

Smoking ban

Smoking is prohibited in all public places in Mexico. This also applies to public transport, beaches, parks, hotels, and restaurants. Violations can be punished with fines or imprisonment.

Seasonal information

Also bookable under CUNA89.
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During a stay between April and December, increased occurrences of seaweed and algae can occur due to wind, temperature, and currents. In particular, there is often a higher frequency of brown algae in the Caribbean. This can affect the beach and the sea. The hotel management and local authorities are, of course, striving to clean affected beach sections in cooperation with municipal authorities. However, this requires the use of heavy machinery, which may cause some noise.

Tour operator category

5 Suns *****

Country category

5 Sterne
Last updated: 22.08.2026 01:50