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Beach resort with pool, sun loungers, and palm trees by the sea at sunset.
Beach with palm trees and straw huts by the sea under a blue sky.
Modern hotel lobby with large plants, seating area, and warm wooden ceiling accent.
Modern, bright hotel bar area with wooden furniture, stools, and decorative star lighting.
Hotel pool with loungers and umbrellas at sunset by the sea
Modern hotel bar area with wooden stools and warm pendant lights above the counter
Modern café with display cases, cozy armchairs, and decorative hanging lights.
Modern hotel room with large bed, armchairs, TV, and access to a balcony with plants.
Modern hotel room with white bed, wooden furniture, and decorative wall art.
Bright hotel room with large bed, wooden furniture, wall art, and flat-screen TV.
Modern bathroom with marble tiles, large mirror, and glass-enclosed shower.
Modern hotel room with double bed, ceiling fan, wall-mounted TV, and warm lighting.
Modern hotel room with large bed, seating area, and balcony overlooking palm trees.
Covered pool area with lounge chairs and natural lighting in a tropical setting.
Bright spa room with two massage tables, stone wall, and large windows
Elegant hotel lounge area with stone walls, seating, and circular skylight.
Mexiko ∙ Yucatan und Cancun ∙ Playa del Carmen

Hyatt Zilara Riviera Maya *****

CUN019
Fitness
Wellness
WLAN
Beach
Air conditioning
Map

Location

The Adults Only Resort is located directly on the white sandy beach and is surrounded by the Riviera Maya. Near the hotel, you will find the world's second-largest barrier reef, situated just off the coast. From the hotel, you are ideally positioned for interesting excursions to well-known archaeological sites, as they are located nearby. In the vicinity and close to the town center of Playa del Carmen, you will find a variety of shopping opportunities, numerous restaurants, various bars, pubs, cafes, and extensive other entertainment options, as well as vibrant nightlife. Cancun Airport is approximately a 35-minute drive away.

Facilities

The Hyatt Zilara Riviera Maya offers 291 luxurious suites and beautiful gardens. It features a reception, 9 restaurants (Italian, Sushi, Asian, and more), bars and lounges, a spacious pool with sea views and an adjacent whirlpool, and a coffee shop. Sun loungers, umbrellas, and beach towels are provided free of charge.
Hotel pool with loungers and umbrellas at sunset by the sea
Modern hotel bar area with wooden stools and warm pendant lights above the counter
Modern café with display cases, cozy armchairs, and decorative hanging lights.

Accommodation

Modern hotel room with large bed, armchairs, TV, and access to a balcony with plants.

Junior Suite Tropical View

The comfortable junior suites are equipped with a private, furnished balcony overlooking the mangroves, an elegant bathroom with a rain shower, and a choice of a king-size bed or two double beds. For ultimate comfort, enjoy a daily replenished minibar with water, beer, soft drinks, and snacks, 24-hour in-suite dining, luxurious toiletries, bathrobes and slippers, a fan, and air conditioning. Additionally, the suite offers an LED satellite TV, Bluetooth alarm clock, safe, Nespresso machine, and Chromecast access for personalized entertainment. (TV2)
Also available for single occupancy (TV1).

Junior Suite Ocean View

With the same amenities, the rooms also feature a furnished terrace and a spacious bathroom. (VOV)

Modern hotel room with white bed, wooden furniture, and decorative wall art.
Bright hotel room with large bed, wooden furniture, wall art, and flat-screen TV.
Modern bathroom with marble tiles, large mirror, and glass-enclosed shower.
Modern hotel room with double bed, ceiling fan, wall-mounted TV, and warm lighting.
Modern hotel room with large bed, seating area, and balcony overlooking palm trees.

Club Level Junior Suite Ocean Front

In addition to the same features, the elegant suites offer breathtaking sea views that guests can enjoy from their private, stylishly furnished balcony. Furthermore, guests can experience the highest level of comfort with the exclusive amenities of the Club Level. (O2F)

Club Level Junior Suite Pool View Swim Out

These stylish suites combine all the high-quality amenities with a special highlight. From your elegantly furnished terrace, guests have direct access to a pool and can enjoy lush views of the resort. The king-size bed ensures maximum comfort, and guests can also indulge in the exclusive amenities of the Club Level. (SWD)
Also available as Club Level Junior Suite Tropical View Swim Out with views of the mangroves. (PTZ)

Club Level

The Club Level rooms offer: exclusive lounge access, private check-in/check-out, à la carte breakfast at Capri Grille, reserved areas by the pool and on the beach, upgraded minibar, a shiatsu massage chair session (25 minutes, 1x per guest per stay), daily turndown service, complimentary ironing service for two items per day per guest, and pre-arrival assistance from a host and concierge.

Meals

All Inclusive

All Inclusive

Continental breakfast, lunch, and dinner served buffet-style. Lunch and dinner are also available à la carte. Gluten-free and vegetarian dishes are prepared upon request. Snacks. Alcoholic and non-alcoholic beverages.

Sports included

Water aerobics, water sports, fitness center, beach volleyball, yoga, aerobics, billiards, darts.

Sports for a fee

Diving, canoeing, fishing, surfing, sailing, snorkeling, tennis, and golf (off-site).

Wellness

Zen Spa with 10 spa suites and a beauty salon. All treatments are subject to a fee.
Covered pool area with lounge chairs and natural lighting in a tropical setting.
Bright spa room with two massage tables, stone wall, and large windows
Elegant hotel lounge area with stone walls, seating, and circular skylight.

Entertainment

Daily and evening activities, live music, cooking classes, disco.

Hotel service

Free Wi-Fi throughout the resort.
Meeting rooms.
Wedding ceremonies (packages can only be booked through the hotel!).
Ballroom.
Open-air events.
Languages: English, Spanish.

Credit card

AmericanExpress, MasterCard, VISA.

Hotel features

  • Adults Only
  • Chillout & Relaxation
  • Direct Beach Access
  • Fitness
  • Air Conditioning
  • Sauna
  • Massages
  • Spa
  • Diving
  • Tennis
  • Golf
  • Wi-Fi

Note

Bookable for ages 18 and over only!
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Check-in: 3 PM
Check-out: 12 PM
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Non-smoking hotel.
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Pets are not allowed!
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Hyatt Zilara Riviera Maya
Carretera Fereal 387, KM.
299, Playa del Carmen
Quintana Roo, Mexico
C.P. 77710
zilarariviera.maya.reservations@hyatt.com
+1 8332849288
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In Mexico, sinks or bathtubs/whirlpools may be openly integrated into the general living area of the hotel room without spatial separation.
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Effective immediately, hotels in Mexico will be gradually introducing an "Eco-Tax".
This requires every user of a hotel room in Mexico to pay a state levy locally at the hotel in cash, similar to a tourist tax.
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A tourism tax came into effect on April 1, 2021, and currently amounts to a one-time payment of 224 Mexican Pesos or approximately 11 US Dollars per person, regardless of the planned duration of stay in the country.
The tax can be paid electronically before departure via the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is advisable to carry the exact amount in Mexican Pesos or US Dollars.
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CUN019

No smoking

Smoking is prohibited in all public places in Mexico. This also applies to public transport, beaches, parks, hotels, and restaurants. Violations can be punished with fines or imprisonment.

Seasonal information

During stays between April and December, an increased occurrence of seaweed and algae may occur due to wind, temperature, and currents. In particular, brown algae are often found in the Caribbean during this period. This affects the beach and the sea. The hotel management and local authorities are naturally making efforts to clean affected beach sections in cooperation with the municipal administrations. However, this requires the use of appropriate equipment, which may generate some noise.

Country category

5 Sterne
Last updated: 22.02.2026 15:37