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Modern hotel pool with lounge chairs and palm trees under a blue sky.
Modern restaurant with light chairs, blue counters, and a zigzag floor pattern.
Modern communal space with a pool table, cozy seating, and decorative shelves.
Modern hotel lounge with elegant wood decor and comfortable chairs in warm tones.
Large hotel buildings with pools on white sandy beach overlooking the sea.
Aerial view of a tropical beach with hotels and clear blue water.
Modern restaurant with wooden furniture, bar stools, and elegant lighting.
Modern restaurant with green booths and round wooden tables under a large ceiling light.
Modern lounge with comfortable chairs, bar stools, and large windows overlooking the sea.
Modern hotel bar area with brown stools in front of a brightly lit long bar.
Colorful water playground with slides and water fountains under a blue sky.
Aerial view of a water park with slides, splash pad, and playground in a hotel.
Multi-lane yellow water slide outdoors at a hotel with palm trees in the background.
Colorful children's playground with water slides and splash features in a shallow pool area.
Hotel room with two large beds, desk, TV, and window with a view.
Modern hotel room kitchenette with sink, coffee maker, and view into the bedroom.
Modern hotel bathroom with glass shower, large mirror, and marble sink.
Modern hotel room with large bed, sofa, TV, and neutral color scheme.
Modern kitchenette with coffee machine, kettle, and sink in a hotel room.
Modern bathroom with round mirror, sink, and glass shower enclosure.
Modern, bright bedroom with double bed, TV, and minimalist decor.
Modern living room with gray sofa, small coffee table, and open kitchen in background
Modern kitchen area with bar counter, chairs, refrigerator, and indirect lighting.
Modern bathroom with round illuminated mirror, sink, and glass shower.
Modern hotel room with double bed, desk, and stylish decorations in neutral colors.
Modern furnished living room with sofa, TV, and dining area in a hotel suite.
Bright living room with sofa, glass table, TV, and access to balcony with sea view.
Modern hotel bathroom with illuminated round mirror and glass shower.
Modern hotel room with large bed, desk, and window with view.
Mexiko ∙ Yucatan und Cancun ∙ Cancun

Melia Casa Maya Cancun All Inclusive ****
Tour operator category

CUN272
Map

Location

This hotel is in a prime location in Cancun, surrounded by culture, nature, and relaxation. The airport is approximately 22 km away, and the city center can be reached in about 6 km. It is near a shopping center and 1 km from a pier where you can take a ferry to Isla Mujeres.
Large hotel buildings with pools on white sandy beach overlooking the sea.
Aerial view of a tropical beach with hotels and clear blue water.

Facilities

Modern restaurant with wooden furniture, bar stools, and elegant lighting.
Modern restaurant with green booths and round wooden tables under a large ceiling light.
Modern lounge with comfortable chairs, bar stools, and large windows overlooking the sea.
Modern hotel bar area with brown stools in front of a brightly lit long bar.
The hotel features 260 beautiful rooms and suites, a pool area with towels, sun loungers and deck chairs, and a gift shop. Four restaurants and three bars are available for your dining pleasure.

Accommodation

Melia Room View Room without balcony

The Deluxe Ocean View rooms feature a king-size bed or two queen-size beds, a bathroom with a shower and Rituals amenities, air conditioning, TV, telephone, minibar, coffee machine, safe, and ocean view (DO2/DO1).

Hotel room with two large beds, desk, TV, and window with a view.
Modern hotel room kitchenette with sink, coffee maker, and view into the bedroom.
Modern hotel bathroom with glass shower, large mirror, and marble sink.
Modern hotel room with large bed, sofa, TV, and neutral color scheme.
Modern kitchenette with coffee machine, kettle, and sink in a hotel room.
Modern bathroom with round mirror, sink, and glass shower enclosure.

The Level Ocean View Room without balcony

With the same features and size as the Deluxe Ocean View rooms, including The Level amenities (LO2/LO1).

The Level Suite Ocean View

With the same amenities, the suites are more spacious and feature a separate bedroom and living room, as well as a balcony with an ocean view (SLM).

Modern, bright bedroom with double bed, TV, and minimalist decor.
Modern living room with gray sofa, small coffee table, and open kitchen in background
Modern kitchen area with bar counter, chairs, refrigerator, and indirect lighting.
Modern bathroom with round illuminated mirror, sink, and glass shower.
Modern hotel room with double bed, desk, and stylish decorations in neutral colors.
Modern furnished living room with sofa, TV, and dining area in a hotel suite.
Bright living room with sofa, glass table, TV, and access to balcony with sea view.
Modern hotel bathroom with illuminated round mirror and glass shower.

The Level Grand Suite

With the same amenities, featuring two bedrooms and a living room, as well as a king-size bed and two queen-size beds (TTL).

Melia Suite Ocean View

With the same amenities as the Deluxe Ocean View rooms, but more spacious (TVO).

Modern hotel room with large bed, desk, and window with view.
Modern furnished living room with sofa, TV, and dining area in a hotel suite.
Modern hotel bathroom with illuminated round mirror and glass shower.
Modern hotel room with double bed, desk, and stylish decorations in neutral colors.

The Level Service

Private check-in and check-out, VIP lounge with daily snack service, stay in the most exclusive rooms, breakfast in a private area, access to the private lounge and premium drinks, restaurant for The Level guests, and concierge service.

Meals

All Inclusive

All Inclusive

Modern restaurant with green booths and round wooden tables under a large ceiling light.

All Inclusive

Breakfast, lunch, and dinner in buffet style or à la carte. Snack bar. Room service for a fee. Selected alcoholic and non-alcoholic drinks at open bars. Minibar in the room included and replenished daily.

Sports included

New modern 24-hour gym where guests can choose between real-time sessions or personalized programs.
Tennis, beach volleyball, as well as an exclusive pickleball court.

Sports for a fee

Kayak, diving.

Children's program

Water park with pool and slides.
Interactive games, workshops, outdoor sports, and exciting adventures.
Colorful water playground with slides and water fountains under a blue sky.
Aerial view of a water park with slides, splash pad, and playground in a hotel.
Multi-lane yellow water slide outdoors at a hotel with palm trees in the background.
Colorful children's playground with water slides and splash features in a shallow pool area.

Wellness

Newly opened YHI Spa with 3 treatment rooms and the renowned "Wellness for Cancer" certification is now available. Guests who have undergone cancer treatment are offered safe and personalized treatments.

Entertainment

Entertainment, DJ.

Hotel Services

24-hour reception.
Free Wi-Fi in the hotel.
Weddings.
Parking is free.
Security service.

Credit Cards

VISA, MasterCard, American Express.

Hotelhinweis

Check-in 15:00
Check-out 12:00
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Designated smoking areas are available.
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In Mexico, sinks or bathtubs/whirlpools may be integrated openly into the general living area of the hotel room without spatial separation.
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Hotels in Mexico are now introducing an "Eco-Tax". As a result, every hotel guest in Mexico is required to pay a fee to the state locally at the hotel in cash, similar to a tourist tax.
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A tourism tax came into effect on April 1, 2021, and is currently a one-time fee of 224 Mexican pesos or approximately 11 US dollars per person, regardless of the planned duration of stay in the country.
The tax can be paid electronically before departure via the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is recommended to carry the exact amount in Mexican pesos or US dollars.

Zusatzhinweis

Blvd. Kukulcan km 5.5
Hotel Zone Cancun
Quintana Roo
melia.casa.maya@melia.com
+52 998 881 0500

Smoking ban

Smoking is prohibited in all public places in Mexico. This also applies to public transport, beaches, parks, hotels, and restaurants. Violations can be punished with fines or imprisonment.

Seasonal information

For stays between April and December, there may be an increased occurrence of seaweed and algae due to wind, temperature, and currents. In particular, an increased occurrence of sargassum is often recorded in the Caribbean during this time. This can affect the beach and the sea. The hotel management and local authorities are, of course, making every effort to clean affected beach sections in cooperation with municipal administrations. This requires the use of appropriate equipment, which may cause a slight noise level.

Tour operator category

4 Suns ****

Country category

4 Sterne
Last updated: 22.08.2026 01:51